FAQS
Frequently asked questions
Please read to enhance your wellness experience
This is the first time I am having a Spa therapy. Will someone help me choose the most appropriate treatments?
Any of our Spa team members will be happy to discuss our range of therapies with you. We will help you find the right treatment for what you are after — whether that is a firm massage, an unhurried hour to switch off, or a facial. Towards this we offer a wide selection of therapies from around the world.
Can I have multiple Spa therapies in a day?
Yes. Many Spa therapies pair well together — a massage followed by a facial is a common combination. Please feel free to ask any member of our spa team how best to sequence them, and how much time to allow.
What if I have any health concerns?
Kindly notify our Spa team at the time of making your spa reservation, else, just prior to your treatment. Please note it is extremely important to advise if you are pregnant, suffer from cardiovascular disorders such as cardiac ailments or high blood pressure, have recently undergone surgery or have any implant or are suffering from skin diseases.
When should I eat before my Spa therapy?
We advise against eating a heavy meal before your treatment, since most therapies involve lying still for an hour or more and working with pressure. A light snack is fine if you are hungry. We do not recommend alcohol before any Spa therapy.
What type of skin care products will you use in my Spa therapy?
We have taken great pains to ensure that all of our products are gentle on your skin. Where possible we use marine and plant based products that are tested for safety and are hypoallergenic. Considering the varying skin types we offer different ranges to meet specific objectives. However please inform the Spa team if you are allergic to anything.
What should I wear during my visit to the Spa?
You may arrive in your street clothes since all of our luxuriously appointed treatment rooms are equipped with changing facilities. We shall offer you the appropriate disposable undergarments and other apparel while enjoying the spa therapies.
What should I wear during my treatments?
Since we respect your modesty and privacy we will always provide you with disposable undergarments where necessary. Please be assured that except the areas of your body that are involved in the therapy, the rest shall be draped at all times.
What is the minimum age requirement to be able to enjoy Spa therapies?
Our young guests who are between 15 to 18 years of age are permitted to experience selected spa therapies only when a guardian of the same gender accompanies them and agrees to be present in the Spa therapy room throughout the duration of the therapy.
How early should I arrive for my treatment?
We recommend that you arrive fifteen minutes before your appointment time to give you enough time to relax and to complete a health status questionnaire. This will help you to get into the mood and help us to personalize your spa visit.
What if I am running late for my Spa appointment?
If you are running late for your treatment, we will still endeavor to give the best possible experience by shortening your therapy so as to be completed by the designated time booked by you. This is to ensure that the next guest is not delayed or inconvenienced. Please note that since we had booked the specific time slot just for you, we will charge the full price of the Spa therapy.
What do I do if I need to cancel my Spa treatment?
Any Spa therapy appointment that is canceled without a minimum of 3 hours notice or an un-informed “no show” will incur a charge equal to 100% of the value of the therapy or therapies booked. If a three-hour notice is provided then a cancellation fee equivalent to 50% of the spa therapies fee will be charged to you.
How can I pay for the therapies that I have reserved?
We accept cash (Indian Rupees only), all major credit cards and debit cards.
Should I pay tips/ gratuity?
Gratuity/Tips are a reflection of your level of satisfaction with our services; hence all gratuities are left solely at your discretion.
Is there anything else I should know so I have the best Spa Experience?
By making a reservation with us you have paid for time to relax and rejuvenate. To maximize the value to you please inform your therapist on how comfort during your therapy can be improved; temperature settings, music volume, extent of pressure are some of the customizations possible. We do not permit the use of electronic devices, (including mobile telephones) into the Spa area as these not only detract you from your experience but also interrupt other guests in their enjoyment of the Spa.
More Questions About Visiting Us
1. Do I need to book an appointment in advance?
While walk-ins are welcome, we recommend booking in advance to ensure availability and avoid wait times.
2. Are your spa rooms private?
Yes, all our massage and treatment rooms are private, with separate couple spa rooms available on request.
3. Do you offer spa services for men and women?
Yes. White N Bright Spa & Salon welcomes guests of every gender, across body massages, facials and waxing.
4. Is the spa hygienic and sanitized?
Absolutely. Our spa follows strict hygiene protocols with regular sanitization of rooms, tools and linens after every guest.
5. Who will be delivering my treatment?
White N Bright is a women-owned spa in Thane West. Every therapist is trained in-house to one standard under our co-founder and lead aesthetician, Tulsi Singh, who personally delivers all facials, waxing, threading and bleach.
6. Do you offer memberships or packages?
Yes. We offer all-service membership plans with no expiry, as well as massage-only packages of ten sessions valid for a year. Ask us at reception or when you book.